Customer Support Specialist

We are looking for an experienced English speaking customer support representative to work with one of our client companies in the tech industry. You will help users navigate their online portal and resolve issues with their account via email, chat, and voice.

You’ll be working with a growing software company based in California who makes software for the public sector. They make it easier for people to apply to jobs and for organizations to do background checks and hire people.

This is a great opportunity for someone to grow in their career and work with an amazing team of people.

**This is an in office position. The office is in Los Prados, Santo Domingo***
Training on the company's products, services, and processes will be provided.

Job specifics

External Contractor
In office
Salary DOP$36,000 (Monthly)
Transportation Allowance DOP$5000 (Monthly)
Schedule: 08:00AM - 05:00PM DR Time
US and Local Holiday work – Upon request.

Job Responsibilities:

Handling 30-40 tickets per day
Escalating technical issues through the ticketing system
Coordinating with other departments to make sure customer issues are resolved
Helping users navigate the website and their account
Communicating with customers via email, chat, and voice

Requirements for the role:

Strong written and verbal comprehension
Easily understood on phone calls with U.S. customers
Ability to listen carefully and accurately restate customers' issues
Professional, patient, and confident tone

Attendance and Reliability
Consistent attendance and punctuality
Comfortable using seat-time / clock-in systems
Clear understanding that reliability and performance will be monitored often
Demonstrated integrity and personal responsibility

Technical Aptitude and Initiative
Strong attention to detail
Comfortable navigating multi-step workflows
Critical thinker (not purely script-dependent)
Self-starter who takes initiative to learn
Able to operate independently

In Addition:
Experience with customer support in a software company a plus
Experience with Zendesk a plus
Process focused work style.

-Requerimientos- Educación mínima: Bachillerato / Educación Media
2 años de experiencia
Idiomas: Inglés
Edad: A partir de 18 años
Palabras clave: apoyo, support, soporte, especialista