Incident Manager - Night Shift

RPM BPO is looking for an Incident Manager to join our team in Santo Domingo, Dominican Republic.

On-site – Los Prados
Schedule: 8:00 PM–4:00 AM (9:00 PM–5:00 AM during Daylight Saving Time)
Salary: RD$40,000 + RD$5,000 transportation allowance
Start: As soon as possible

Requirements:

B2+ English (written & spoken)
2–3 years of relevant experience
Experience with CCTV monitoring and security
People management experience
Knowledge of Microsoft Excel/Google Sheets and analytics
Strong judgment and critical-thinking skills

Main responsibilities:
Handle and escalate incidents
Monitor potential security risks or incidents and escalate them as needed.
Follow procedures and maintain detailed incident reports
Supervise staff on weekends

If you meet the requirements, apply for our job opportunity with your updated CV in English.-Requerimientos- Educación mínima: Educación Técnico/Profesional
2 años de experiencia
Idiomas: Inglés
Edad: entre 24 y 46 años
Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, noche, night, nighttime, nocturno