After Sales Customer Service Representative - Fluent English mandatory

Position Overview
The After-Sales Customer Service Representative will be responsible for customer communication, initial technical support, complaint coordination, and service data analysis. This role plays a key part in ensuring customer satisfaction and improving after-sales service quality.

Key Responsibilities
Communicate with customers via phone, WhatsApp, and email, responding promptly to customer inquiries and service requests
Provide initial after-sales technical support and relay customer issues to the appropriate after-sales engineers for further handling
Assist after-sales engineers in handling major customer complaints by collecting and organizing preliminary information to help quickly identify problems
Organize and summarize customer complaint cases, and develop knowledge bases, training materials, and internal reference documents
Collect, classify, and analyze customer issues, and propose improved solutions and service optimization plans

Qualifications
Bachelor’s degree or above in Electrical Engineering or a related field, with basic electrical knowledge
Fluent English (spoken and written); minimum 1 year of customer service–related experience
Outstanding fresh graduates may be considered
Strong logical thinking, communication skills, and written expression
Strong service mindset, sense of responsibility, patience, and approachability
Ability to work flexible shifts:
Day shift: 09:00 – 18:00
Afternoon shift: 14:00 – 23:00
Additional Requirements
Male candidates preferred, aged 18–35
Valid driver’s license with practical driving experience
Salary negotiable based on experience and skills.

-Requerimientos- Educación mínima: Universidad
2 años de experiencia
Idiomas: Inglés
Edad: entre 18 y 40 años
Disponibilidad de viajar: Si
Disponibilidad de cambio de residencia: Si
Palabras clave: ventas, cambaceo, sales, servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante